Red Light System a Meridian Company
Email: support@redlightsystem.com or support@meridianbrandsgroupcorp.com
Phone: (844) 412-1489
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Business Hours: Monday - Friday 9:00 AM - 5:00 PM EST |
Mailing Address: 21 Pulaski Road # 1016 Kings Park, NY 11754, US
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At Red Light System, we want you to be confident in your purchase.
Return Window
Returns are accepted within 30 days of delivery unless otherwise noted on the product page.
Eligibility
To be eligible for a return:
• Product must be unused and in original packaging
• Proof of purchase required
• Return authorization required before shipping
Non-Returnable Items
• Used or damaged items not due to shipping
• Clearance or special-order items
• Items marked “Final Sale”
How to Request a Return
Email: support@redlightsystem.com
Include order number and reason for return.
Refund Processing
Once the returned item is received and inspected, refunds will be issued to the original method of payment within 5–7 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery and include photos of the issue. We will assist with a replacement or refund at no additional cost.
Manufacturer Warranty
2 to 3 Year Warranty. See product page for more details.
These will be carefully marked before purchase.
Shipping Policy
-Orders are processed within 1–2 business days.
-Products may ship directly from authorized manufacturer warehouses depending on the brand and product availability.
-Estimated delivery time:
United States: 3–7 business days
-Tracking information will be provided once the order ships.
-Shipping times may vary slightly depending on the product manufacturer and warehouse location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Free Shipping is offered in most items.
Red light is considered non-invasive and is widely used in wellness and recovery routines when used as directed. Most systems are designed for regular home or professional use and do not rely on heat, UV light, or chemicals.
As with any wellness technology, users should follow manufacturer guidelines and usage recommendations. Individuals with existing medical conditions, photosensitivity, or concerns about light exposure should consult a qualified healthcare professional before use.
Results from red light vary depending on the individual, the consistency of use, the type of device, and the intended wellness goal. Many people incorporate red light into regular routines over several weeks as part of a broader wellness approach.
Red light is commonly viewed as a long-term wellness tool, rather than a quick or immediate solution. Consistent use over time is typically emphasized in educational research and wellness practices.
Many individuals use red light regularly as part of daily or weekly wellness routines. Frequency of use often depends on the device, exposure time, and personal wellness goals.
Rather than focusing on maximum exposure, most wellness routines emphasize appropriate duration and consistency. Always follow the usage guidelines provided by the device manufacturer and adjust based on personal comfort and lifestyle.
FAQ DISCLAIMER
The information provided in this FAQ section is for educational purposes only and is not intended as medical advice. Red light devices are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional with questions related to health or medical conditions.